One of my go to restaurants during COVID lockdown is Panini Kabob Grill. They have a fairly decent menu, but we always get the chicken kabob family meal. The two kabob combo is enough for the three of us, and I can usually pack a lunch for the next day as well. The chicken is really good and prices are not too expensive.
This is the photo of the two kabob meal. It comes with your choice of kabobs, rice, and a salad. When we first started ordering, it was $20. Then it jumped to $25, but they lowered it to $20 again during the pandemic. Now the price is up to $27, which is still a good deal, if the food is good.
For dinner today, I placed an order online for the same meal. Usually the food is ready in 20 minutes but since it is Friday night, the app said ASAP = 51 minutes. Since it was only 5:40 pm, I placed the order anyway and the receipt said the food would be ready at 6:34 pm. When we got the food back home and opened up the container, the chicken kabobs were burnt. Some of the onion pieces were totally black and inedible. Also, the chicken pieces were really really dry. They were actually hard to swallow since it was so dry.
From the receipt on the bag, the food appeared to be ready at 6:05 pm. The app asks for your email address and phone number, but I did not receive any notification that the food was ready early. It probably sat on their counter for half-an-hour, getting drier by the minute.
It is really disappointing since we order from there several times a month. We also get the kabob meals when we order out at my sister’s house since everyone loved the food, and the quality is usually good and consistent. I sent a message on their website’s contact form, mainly to let them know that customers notice when they rush orders or provide lower quality food. I hope they get their act together so I do not need to find another place to get chicken kabobs.
Good thing there are a lot of options locally for “chicken kabobs”:
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The store manager returned my message the next day. She apologized, but mainly about having the order ready too early. Maybe it is some kind of passive-aggressive response. The message did not address the burnt or dry chicken kabobs, but she did refund my order. I was mostly okay with the food since I like charred meats, but the chicken was too dry to be enjoyable. I will likely still order from them but we will see if my parents will in the future.
Life with chronic diseases 