Another Medication Scare

It is not just Amazon. I was waiting for a FedEx delivery of a Toujeo (long-lasting insulin) refill from my mail-order pharmacy. I am down to one final dose so getting the medication delivered today or tomorrow was very important. At 1:37 pm, I get a text message that the package was delivered and left on the “front porch.” My house does not have a porch.

Needless to say, there was no package in front of my house. We have a recessed front door that is not visible from the street, so packages are usually left right at the door. I also checked my two exterior cameras covering the front door walkway and the street, and did not see a FedEx van in any of the saved video clips.

Of course I freak out and call FedEx. The CSR was Indian and very helpful. However, he was not able to see any further information and could only open a trace ticket. First he said they would get back to me within 24 to 48 hours. Definitely not good enough. I explained that this was a refrigerated medicine delivery, and that they need to call the driver ASAP and get back to me in a few hours so I can try and get an emergency refill at my local pharmacy. I felt bad that I was getting upset, but it was not really the CSR’s fault, especially if he was in a call center in India. I did give him a 5/5 on the exit survey though.

Next, I called my mail-order pharmacy to see if they can light a fire under FedEx to get them to find the package faster. While the pharmacy CSR was trying to set up an emergency 14 day refill authorization, the FedEx guy came back and delivered the package. I did not see him, but my dad said he was apologetic, and said my packaged got grouped with a large delivery at another location. My guess is the trace team at FedEx was able to reach the driver and got him to go back and retrieve my package and re-deliver it. It was a stressful 43 minutes but everything worked out well. It was also only one of my two injectable insulins so worst case scenario, I could inject a few more units of the fast-acting insulin and check my blood sugar more often.