Since our flight is tomorrow night at 9:20 pm, we were able to go online to check-in and print boarding passes. Or so we thought. My sister tried to get it at their house and got sidetracked by a request for COVID vaccination verification. I have been getting several emails from British Airways and it is very unclear what is happening. The oddest thing is that I received an email from BA, but the content is different on my iPhone and browser on my Mac. Timestamp and message subject are the same, but the text is different. I do not even understand how that happens. One message said to sign in and verify documents, while the other says verification failed and I need to do it at the airport tomorrow. When I do go online, the website says still processing. Weird.
Since my sister booked a code-sharing flight on American Airlines, we must do some of the check-in on British Airways website. I believe my seat is okay, but my sister’s seat was reassigned. However, if you look on the BA website, the confirmation and the seat selection pages show different values for her. Also, if you go to the AA website, there are also different seat assignments, plus the seat assignment page has a third seat number. How can that be? We also cannot find the seating map on BA’s website. The original booking said the plane was a 77W. That designation does not exist on BA’s website, and none of the plane seat maps matches what we see when we go to choose seats. We did see a seat map on Aerolopa that matches the seat selection diagram on BA’s website but was for a 77H.
It is not an exaggeration to say that evne though we are checked in (I think), we do not know where our seats are. I would guess the boarding pass if most accurate, but both airline’s websites do not agree.
I used to fly a lot pre3-COVID and pre-dialysis. I have never see so much confusion about seat selection and online check-in. My sister is waiting for a callback from American Airlines; the wait time was 90 minutes. Fairly sure they will tell her to call British Airways tomorrow.
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My sister said she was able to talk to someone from British Airways. They did say she and one of my nieces were bumped from their confirmed seats, though they could not or would not tell my shyster why. They also said there was a row of reserved seats at the back of the section used for this purpose. Unfortunately, the first row of business class is right next to the bathrooms, and the back row has basinets behind the bulkhead. We are going even earlier to the airport tomorrow to see if we can get our original seats back. I think someone with their top tier frequent flyer program wanted the seats we had, and British Airways went ahead and screwed their non-status customers. Makes business sense, but shitty custome5r se5rvice neverthless.
Life with chronic diseases 