At the beginning of June, I bought an inexpensive Bluetooth mouse for my MacBook from MacAlly/Amazon. I have a first-generation Apple Magic Mouse. It works fine, but I do not like the touch scroll feature. I would inadvertently swipe back when I am in a browser and have lost several post edits because I “backed” out of a blogpost-in-progress. The brand had many products, and I purchased their $20 Bluetooth wireless mouse. I received the mouse the day before my Europe trip so all I had time for was to connect it to my MacBook to make sure it works.
After getting back from Europe, the mouse worked fine for about a week. Suddenly, the cursor stopped moving. Strangely, the buttons and the scroll wheel still worked. I tried connecting it to my PC and the same thing occurred. Meanwhile, my Magic Mouse kept on working.
As I am fairly sure the mouse is the problem, and it was too late to return it to Amazon, I called the company directly. I misread the address as somewhere in Ontario, Canada when they were really in Ontario, California. There was no one answering the phone, so I left a voicemail. After two weeks with no answer, I went back to their website and filled out a tech support form. This time, the response was very quick, and they gave me an RMA number. The tech support email mentioned that it was likely the Bluetooth chip (why do the buttons still work) and they will send me a new one. I can keep the old mouse due to COVID. Tech support was also trying to locate my voicemail to figure out why I did not get a callback.
The mouse is pretty nice for an inexpensive wireless mouse. I believe they never received my original voicemail, and they responded quickly to my second request. I am supposed to get a replacement mouse in a few days. I will leave them a good review if that happens, even though the original mouse was defective.
Life with chronic diseases 