Zero Communications

I recently switched from using test strips to a continuous glucose monitor to measure my blood sugar. The first order included a reader and seven sensors. I am on my last sensor, which is expiring in two days. The manufacturer, Abbott, is very stingy with the sensor life. You cannot read from the sensor if you are one second past the expiration time of 14 days. Knowing this, I placed a refill order two weeks ago with Edgepark, a durable medical equipment (DME) supplier. They are the worst.

I know online reviews are not that reliable but 2.2 stars!? My experience so far has been about two stars as well. When i called to sign up and get my first order filled, the CSR was rude. It is always confusing when you have two medical insurance providers, but the CSR was impatient and gave me lots of attitude. On my refill order, I entered it online, but Edgewater still wanted me to call them. The call took only a few minutes, and I did not provide any additional information that was not already in my account. I also asked twice if my order was complete and both times the CSR (different one) said it was shipping soon. So, after two weeks, I did not receive anything. I looked at my account online and my order was cancelled. Sigh. I called them again and they said that I need to see my endocrinologist again for a refill. That is all fine, but I did not receive any notification from Edgepark nor my doctor’s office. Luckily, this is just a glucose meter. What if it was my anti-rejection medication? Terrible.

I guess I need to see my endocrinologist soon. In the meantime, I am back to pricking my fingers and using the old test strips.