Remember I said that Edgepark rejected my order for more Libre 2 continuous glucose monitor (CGM) sensors? Well, they shipped me the refill order for seven sensors last week. In the box, there was a line for seven sensors at $222.74 each totaling $1,559.18. However, under “customer responsibility” it showed $0. This is confusing since I was told many times that I would need to pay a 20% co-pay since Medicare only paid 80%. I also went online to check my Medicare account, and this has not been billed. I paid $192.48 for the reader and seven sensors previously.
Even more confusing, Edgepark sent me a check for $91.94. There was no explanation other than calling it an “overpayment” refund. Overpayment on what? If I look at Edgepark’s website for my order history, each item ordered says “Co-pay/deductible applied” with no dollar details. This must be the worst customer website ever. There is almost zero information available on each order. I guess I will have to call them to figure out if the recent order is $0 for me, and why I was sent a refund check.
BTW, I have not opened any of the new sensor boxes since I am wary that Edgepark screwed up and will bill me $1,500+. I am still using the old finger-prick test strips for now.
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There is a menu option that says, “Balance & Payments.” If I click that, all I get is this page: no balance due but there is an error so I really do not know the answer.
Life with chronic diseases 