Health Equity CSR

Ugh. So Costco managed to screw up billing my FSA order. First, two of 12 items never showed up. I have a video of the UPS delivery, and he clearly drops off five packages. However, there were only ten items in those boxes/packages, so I filed a claim on Costco’s app. Surprisingly, they immediately shipped out replacements at $0. Did their system show that the items were not shipped? My previous order info still states that everything was shipped and delivered.

Next, Costco billed the entire amount of $300+ to my FSA card. That is fine, but they then charged again as individual items were shipped out. During the billing frenzy, Costco also issued a refund for the original amount. That is great for a credit card with a high limit, but the FSA card has a limited amount of funds that I am trying to deplete. The credit transaction takes much longer to process so I am showing a negative balance for 2022. I just called Health Equity and spoke to a CSR. She said that the credit takes three to five days to clear. However, I have a specialist appointment in about an hour, and additional charges to the FSA card will likely go against the 2023 balance. Well, that sucks because I am trying to spend the remaining $90 from 2022. I can see the $300 credit Costco appear on the account one day before the spend deadline and I will lose the $90. Not a huge deal but I hate bureaucratic bullshit like this.

Also, I had a challenging time speaking with the Health Equity CSR. Right away she said I sounded metallic, like a robot. I was using my cell phone directly (no mic or speakerphone) so there was nothing I could do to improve sound quality. Then I had difficulty getting her to understand my issue. It really sounded like a comprehension issue on her side. In the end, the call was mostly useless, and I would just have to wait until the credit showed up on my card.