Swytch Electric Bike Kit

To help ease back into bike riding, I purchased a electric bike conversion kit from Swytch. There was a lot of social media advertising, and I got sucked in. The kit was not cheap, but electric bikes are expensive. I have a very new used bike I bought before dialysis. I believe I rode it twice and it has been sitting in my garage. It is a Trek 7.4 FX hybrid. They were available from 2015 to 2016 so my bike is at least seven years old.

I opened the box and tried to install the kit on my bike today. My sister was here to try and move the tire and tube from the old wheel, but she was unsuccessful. The old tire is probably too stiff to come off the wheel so I will need to go to a bike shop. We also tried to fit the motor wheel on the bike, and we were also unsuccessful.

The instructions said the slot needs to be 9 to 10 mm. I measured the slot opening and it was exactly 10 mm. However, the axle bolt would not fit. I am unsure what to do. File down the bolt or the slot? I sent an email to customer support, but they are in the UK, and off the entire weekend for Easter. I thought I would be riding this weekend but that is unlikely at this point.

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