EDD Update, Part III

After five or so more calls with the same result just now, i.e., being hung up on by the automated phone system, I wrote a letter explaining my situation, enclosed their letter, and attached a printout of the SDI Online website. Hopefully, their mail system is better than their phone system. I tried to keep the snark to a minimal level. The only part that can be seen as a complaint was:

I tried to call the 800 number listed in the letter to ask the same questions but after over ten calls, I was unable to even wait for a representative. I was hung up upon by the automated phone system each time so the only option left was to write this letter. Hopefully you can let me know whether I need to do anything else to complete my claim.

Although probably unnecessary, the paragraph was concise and polite. I’m not really expecting an answer from them since customer service seems like a foreign concept based on their phone system. I’m hoping that the online status is accurate, and even though they sent a claim error letter, their system still accepted the online form sent in by my cardiologist’s office. $1252/week is on the line!